The opposite of a call-centre floor. A small, deliberately un-corporate team looks after the Dutch-speaking customers of product-led European tech companies, the kind of firms people actually enjoy using, from an office right on Málaga harbour. You are on a permanent indefinido contract from your first day, not after a probation gauntlet, and the week is hybrid, so the sea is a five-minute walk when you are in the office and your own sofa when you are not. The whole south of Spain is on the rise and Málaga is leading it: Google put its largest cybersecurity centre in Europe on this seafront, tech and finance firms keep arriving, and a young international crowd has come with them, so you land somewhere that is growing rather than somewhere already settled. And around it sits the everyday part: three hundred days of sun a year, a swim before your shift, and dinner on a terrace for the price of a coffee back home.
What you will be doing
- Look after Dutch-speaking customers over chat, email and the occasional call, in full sentences rather than a script
- Solve the actual problem and own it until it is done, rather than closing the ticket fastest
- Feed what you learn back into how the product and the support get better; your read on the customer is listened to here
- Help keep a small, close team a good place to work as it grows
What you need
- Native or near-native Dutch, written and spoken
- English at B2 or better for the team and the tools
- Quick with digital tools, and happy to pick up new ones
- EU passport or the existing right to work in Spain
- Already in Málaga, or genuinely ready to move soon
What the employer covers
- Permanent Spanish contract, indefinido from the start
- Help with the legal registration, including your CUE card
- Hybrid working from an office by Málaga harbour
- Five minutes' walk from the train and bus stations
- Monthly team dinners, after-work events and company trips
- Room to grow the role rather than sit in a queue
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